Frequently Asked Questions

Standard check-in is 4:00 PM and check-out is 11:00 AM. Early check-in or late check-out may be arranged in advance, subject to availability.

Minimum stays vary by residence, generally 2 to 4 nights, and may run longer during peak weekends and holidays. Each residence's page lists its specific minimum.

Policy varies by residence — several welcome well-behaved dogs for an additional pet fee. Check the individual residence's page under "Good to Know," or ask your concierge.

Most residences are reserved for private group stays only. The Boulder Lake House is currently our one property equipped and permitted for larger events — ask your concierge about options.

No residence in our collection permits smoking indoors. Some allow it in designated outdoor areas only.

Each residence lists a maximum guest count on its page. Occupancy limits are strictly enforced for insurance and safety reasons and cannot be exceeded, including day visitors.

Trip planning, activity bookings, restaurant reservations, private chef and grocery arrangements, and 24/7 support during your stay — all included at no extra charge beyond any third-party costs.

Yes, both are among our most requested services. Let your concierge know your preferences and dietary needs when booking.

Yes — our concierge team can arrange guided hikes, ski packages, boat and watercraft rentals, and reservations at the restaurants, wineries, and attractions featured in our Explore guide.

The earlier the better, especially for private chef bookings and peak-season activities. We recommend finalizing requests at least 2 weeks before arrival.

Yes, we can coordinate private transfers from Newark, Philadelphia, and Scranton airports.

Yes — every booking includes full residence exclusivity. No other guests, owners, or staff are present unless you've arranged concierge services.

Residences arrive with cookware, dishware, and basic pantry staples. Full grocery pre-stocking is available as a concierge add-on — just send your list before arrival.

Yes, all residences include high-speed WiFi suitable for remote work and streaming.

Contact your concierge immediately. We maintain a 24/7 line for on-the-ground issues and will dispatch help as quickly as possible.

No live-in staff — residences are fully private. Your concierge is reachable 24/7, and local vendors for cleaning or maintenance can be dispatched as needed.

Submit an inquiry through our contact form or call our concierge line. A dedicated concierge will confirm availability and walk you through next steps — typically within 4 hours.

Yes. A deposit secures your reservation, with the balance due before arrival. Exact terms are confirmed with your concierge based on the residence and length of stay.

Major credit cards and bank transfer. Your concierge will provide full details when you book.

No hidden booking fees. A refundable damage deposit and any add-on services — private chef, additional cleaning, grocery stocking, and similar — are itemized separately and confirmed in advance.

We offer flexible cancellation terms, with specifics depending on how far in advance you cancel and the season booked. Your concierge will confirm exact terms at the time of booking.

Rates flex by season and length of stay, with the best value typically found in spring and on stays of a week or longer. Ask your concierge about extended-stay and shoulder-season pricing.