Privacy Policy

Pocono Reserve LLC (“Pocono Reserve,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect when you visit our website or inquire about a stay, how we use it, and the choices you have.

By using this website or submitting an inquiry, you agree to the practices described in this policy. If you do not agree, please do not use the site or submit your information to us.

Information you provide directly: when you submit an inquiry or booking request, we collect your name, email address, phone number, preferred dates, group size, and any details you include about your stay.

Information collected automatically: like most websites, we use cookies and similar technologies to collect your IP address, browser and device type, pages visited, and general location, primarily to keep the site working correctly and to understand how it's used.

Payment information: if you proceed with a booking, payment details are collected and processed directly by our payment processor. Pocono Reserve does not store full credit card numbers on our own systems.

We use the information we collect to:

We use cookies and analytics tools to understand how visitors use our website — for example, which pages and residences generate the most interest. You can disable cookies through your browser settings; doing so may affect how parts of the site function.

We do not sell your personal information. We share it only with the service providers and parties needed to run our business, including:

We retain guest and inquiry information for as long as needed to fulfill the purposes described in this policy, including recordkeeping for tax and legal purposes, after which it is deleted or anonymized.

We use reasonable administrative and technical safeguards to protect the information you share with us. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may ask us to access, correct, or delete the personal information we hold about you, and you may unsubscribe from marketing emails at any time using the link in those emails. Depending on where you live, you may have additional rights under applicable privacy law. To exercise any of these rights, contact us using the details below.

Our website and services are intended for adults planning group travel. We do not knowingly collect personal information from children under 13.

Our site may link to third-party websites, such as local restaurants, attractions, or mapping services. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies separately.

We may update this Privacy Policy from time to time. Changes take effect once posted on this page, along with a revised “last updated” date.